Implementation & Training

In order to provide the most efficient implementation possible, much of the work related to implementation is completed in collaboration with you, before we come on site. This entire process will receive the careful attention of a designated customer Project Manager who will coordinate the implementation of your Workflow.com solution.

A sample summary Statement of Work is shown below. It outlines the various phases of implementation and is presented in chronological order, with some processes executed simultaneously.

Discovery and Planning

Process Assessment
Third Party Interfaces
Hardware Analysis
Collect and Analyze Forms
Back File Scanning Planning & Sizing

Software Configuration

Production Scanning Configuration
Third Party Interface Testing
Patient Chart Configuration
Forms and Template Configuration

Quality Assurance Internal Testing

Solution Verification
Customer Approval of Configuration
Third Party Interface Validation

Implementation and Training

Production Document Scanning Commences
Remote (web-based) support staff training
Remote (web-based) pilot and provider training
Configuration “tweaking”
Customer acceptance

Project Management

Principal Oversight
Administrative

Ongoing Support

Proactive Solution Monitoring
Solution Backup and Verification
Telephone Technical Support
Software Upgrades